Refund Policy

1. Reservation Cancellations

Perkember understands that plans may change. Our refund policy for guest room accommodations is as follows:

• Flexible Rate: If you cancel at least 48 hours before your scheduled arrival, you will receive a full refund of any amount paid. Cancellations made within 48 hours will incur a charge equal to the first night’s room rate.
• Nights & Drinks Rate: This non-refundable rate offers a discounted price in exchange for no cancellations. If you cancel, you will be charged the full booking amount.
• Event Packages: Event ticket purchases (such as the Royal Entertainment & Casino Night) are non-refundable after the ticket has been issued. If we cancel the event entirely, a full refund will be automatically processed to your original payment method.

2. No-Show and Early Departure

If you do not arrive for your reservation without prior cancellation, you will be charged the full amount of the booking. If you decide to depart earlier than the confirmed check-out date, a notice of at least 24 hours is required. Without this notice, we will apply a one-night early departure fee. Guests who provide proper notice will receive a refund for the unused nights at the rate originally paid.

3. Modification and Transfer

Reservation modifications are subject to availability and may be accompanied by a change in price. You may transfer your booking to another person at no charge provided you contact us at least 24 hours before the scheduled check-in and the new guest meets all age and identification requirements. Event tickets may not be transferred without our written consent.

4. Payments and Refund Processing

All refunds will be made in the original currency of payment and processed to the same card or account used for the original transaction. Refund approval and initiation are handled within 7–10 business days after the confirmation of your cancellation request. Depending on your financial institution, the amount may take an additional 3–5 business days to appear in your account.

For any queries about refunds, please contact our reservations team by email at {{ EMAIL }} or by phone at +1 403 782 3496. Keep your original booking number available to expedite the process.

5. Force Majeure

If a cancellation is made due to events beyond our reasonable control—such as severe weather, government-issued travel advisories, or natural disasters—we will apply a more flexible policy. In these situations, we will offer you the option to reschedule your stay subject to availability or receive a full refund. We evaluate each occurrence on a case-by-case basis and communicate directly with booked guests through the contact details provided.