Privacy Policy

1. Information We Collect

Perkember (“we”, “our”, “us”) is committed to safeguarding the privacy of all guests and visitors to our website and physical establishment in Calgary, Canada. This Privacy Policy describes our practices regarding the collection, use, and disclosure of information that we obtain through your interactions with our hotel, resort, entertainment and gaming venues, and online platforms, including perkember.com.

We collect information in several ways: when you make a reservation, sign up for our newsletter, join our loyalty program, participate in our events, or contact our customer service team. The categories of personal data we collect may include:

• Contact details: name, email address, postal address, and telephone number.
• Booking and transaction data: reservation dates, room preferences, payment card details, and billing information.
• Demographic information: age, gender, and preferences related to your stay or event attendance.
• Technical data: IP address, browser type, pages viewed, and device information.
• Identification documentation when required by law, such as for age verification in our gaming areas.

2. How We Use Your Information

We use the collected data for the following purposes consistent with our legitimate business interests and the provision of our services:

• To process, confirm, and manage your reservations and event tickets.
• To provide personalized services, including room preferences, dining recommendations, and event suggestions.
• To communicate with you about your stay, updates, and promotional offers, subject to your preferences.
• To maintain a secure environment and comply with applicable regulatory requirements, including responsible gaming obligations for guests aged 18 and over.
• To improve our website, customer service, and overall guest experience.
• To analyze trends and gather aggregated statistics for internal reporting.

3. Legal Basis for Processing

Under applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR) insofar as we serve European visitors, our legal bases for processing your data include:

• Performance of a contract: processing necessary to provide the accommodation, entertainment, or event services you request.
• Consent: where you have expressly agreed to receive marketing communications or certain optional services.
• Compliance with legal obligations: retention of records for tax, safety, and anti-money-laundering requirements.
• Legitimate interests: to optimize our offerings and ensure the highest level of security for our guests.

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following circumstances:

• Service providers that support our operations, such as payment processors, reservation platforms, and email delivery systems.
• Business partners when you participate in jointly offered promotions or events, only with your prior consent.
• Legal authorities if we are compelled to disclose by law, or when disclosure is necessary to protect our rights, safety, or property.
• In the event of a corporate restructuring, such as a merger or acquisition, your data may be transferred subject to appropriate confidentiality agreements.

When we share data with third parties, we require them to maintain the confidentiality and security of your personal information and use it solely for the purposes disclosed.

5. Your Rights

You have the right to access, correct, or delete personal information we hold about you. You may also object to the processing of your data in certain circumstances, request a copy in a portable format, or withdraw consent at any time. To exercise any of these rights, please contact our Data Protection Officer using the email address provided at the bottom of this policy.

We will respond to your request within 30 days, or as otherwise required by law. If you believe your data has been handled improperly, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your local data protection authority.

6. Security and Retention

Perkember employs appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We use secure socket layer (SSL) encryption, firewalls, and access controls throughout our systems. Data is retained only as long as necessary for the purposes described in this policy, or as required by law. After that period, it will be securely deleted or anonymized.

For any questions regarding this Privacy Policy or our data handling practices, please reach out to us at {{ EMAIL }} or by phone at +1 403 782 3496.